Privacy Policy

At Tok Tok, we are committed to ensuring the privacy and security of your information. This policy outlines how we collect, use, and safeguard your data.

Why We Collect Information

Tok Tok is a platform built on trust and accuracy. To maintain high-quality services and customization based on market trends, we collect and utilize your information. Your contact details, including mobile number, email address, and identification, are used to update you on service-related news, promotions, and updates, fostering relationships with trusted partners.

Information We Collect

Our app exclusively gathers the information you input, including location data, to enhance and personalize our services for you.

Prioritizing Your Privacy

Your privacy is our priority. We do not sell or share your information without explicit consent.

Your Consent

By using our app, you explicitly consent to the collection and use of your information to optimize our services based on your location.

Information You Give to Us

When accessing our app and utilizing our services, we collect various data including contact details, profile and listing information, username, password, responses, ratings, comments, professional details, purchase data, and occupational details. These details improve the customer experience and customize the website features.

How We Use Your Information

We utilize your information to provide technical support, generate real-time suggestions, protect against unlawful activities, send promotional details and offers, and enable sharing on social platforms if social details are provided.

Security Measures

We employ advanced security technologies, including Secure Socket Technology (SSL), and physical safeguards to protect your data. While we take stringent measures, internet data sharing does not offer 100% security.

Policy Applicability

This policy applies to all our services and associated sites. While we strictly adhere to this policy, certain features on linked websites may collect user information. Tok Tok does not control these sites, and this policy does not extend to them.

Background Location Usage

Our app requires access to background location data to ensure accurate delivery times and efficient dispatching. Continuous tracking of the driver’s location in real-time, even when the app is not actively in use, allows us to provide precise updates on delivery progress and guarantee timely arrivals.

We only use background location data for the following purposes:

Real-time delivery tracking for both customers and dispatchers.

Optimizing delivery routes to ensure efficiency.

Providing accurate estimated arrival times.

User Control Over Location Access

If users prefer not to share their location in the background, they can easily manage this in the app:

1. Navigate to the Settings section via the bottom tab bar.

2. Select Location Settings.

3. Toggle off Background Location Access.

Disabling background location may affect the accuracy of delivery time estimates and tracking updates, but core features of the app will remain functional.

Deleting Your Personal Information and Account

Our application allows users to easily manage their accounts and associated personal information. If you wish to delete your account:

1. Go to the Settings section of the app.

2. Navigate to My Account and scroll down.

3. At the bottom of the page, tap the Delete Account button. After confirming, your account and personal information will be completely deleted.

By deleting your account, all your personal information and related data will be permanently removed from our system.

Policy Changes

In the event of changes to our information collection and use, we update our privacy policy promptly. Users are informed about policy updates, allowing them to review and approve before the changes become active.

Contact Us

We value your feedback. If you have any queries or suggestions for improving our privacy policy and information handling practices, please reach out to us via the Tok Tok Contact Us Page.